First impressions count, so your attitude towards customers can reflect positively or negatively on how customers view your company.
Here are some guidelines to help you behave in the appropriate way:
- If the customer is new to your business be bright and enthusiastic when telling them about your products and services and the benefits of using them.
- If there are several stages in the transaction, be business-like and explain to the customer, step by step what will happen.
- If the customer has a problem listen attentively, be sympathetic and try to help solve the problem.
- If the customer is angry, keep calm and try to stay positive and as friendly as possible to diffuse the customer’s anger.
- If the customer is very angry or even abusive, you may have to make a decision and bring the conversation to an end before it gets worse.
Remember even without training, you can serve with excellence when you treat customers as you would want to be treated.
